Privacy Policy

Information We Collect

Information you provide

We may collect information you voluntarily provide, including your name, email address, telephone number, company name, job title, billing information, account credentials, communications, support requests, and information submitted through forms, demos, or customer onboarding.

Customer data

Customers may provide supply chain and procurement records, supplier and product information, transactional and operational business data, and customer-provided purchasing, inventory, and financial records. Resolvd processes this information solely to deliver the Services.

Information collected automatically

We may automatically collect IP address, browser and device information, operating system, referring URLs, pages viewed, access timestamps, usage and performance information, and log data, including through cookies and similar technologies.

How We Use Your Information

We may use information to provide and maintain Services, manage and authenticate accounts, process transactions, deliver support, monitor performance, improve products, prevent fraud or misuse, maintain security, communicate service updates, respond to requests, and comply with legal obligations.

Legal Basis for Processing

Where applicable, we process information based on performance of a contract, legitimate business interests, compliance with legal obligations, user consent, or protection of vital interests. Where applicable, personal information will be handled according to relevant privacy laws.

When We Share Information

We may share information with trusted providers supporting cloud infrastructure, analytics, security monitoring, customer support, communications, and payment processing.

We may disclose information to comply with law, respond to lawful requests, protect rights and property, or investigate fraud and security incidents. Information may also transfer as part of a merger, acquisition, financing, sale of assets, or similar business transaction.

Cookies and Tracking Technologies

We may use cookies and similar technologies to operate and secure the website, remember preferences, analyze usage, improve user experience, and measure performance. Most browsers let you manage cookie preferences through browser settings.

Artificial Intelligence and Automated Processing

Resolvd uses automated technologies to process customer data in support of the Services. We do not use automated decision-making that produces legal or similarly significant effects on individuals without appropriate human oversight.

Data Retention

We retain information only as long as necessary to provide Services, fulfill contractual obligations, resolve disputes, enforce agreements, and comply with legal requirements. When information is no longer required, we securely delete, anonymize, or archive it according to our retention practices.

Information Security

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. No transmission or electronic-storage method can be guaranteed completely secure.

Children’s Privacy

Our Services are intended for business users and healthcare organizations. We do not knowingly collect personal information from anyone under 16 and will take reasonable steps to delete it if discovered.

Your Privacy Rights

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to processing; request data portability; or withdraw consent. Contact support@resolvd.ai to exercise a request.

Third-Party Websites

Our website may link to third-party services. We are not responsible for their privacy practices and encourage you to review their policies before submitting information.

Changes to This Policy

We may update this policy to reflect changes in our practices, technologies, legal requirements, or business operations. We will update the “Last Updated” date and provide additional notice where appropriate.

Contact Us

Questions and privacy requests can be sent to support@resolvd.ai or by post to 1007 Orange Street, Wilmington, DE 19801.

Requests to Access, Correct, or Delete Information

You may request access to, correction of, or deletion of personal information we hold by contacting support@resolvd.ai. We will respond according to applicable laws and our legal obligations.