Workflows/Purchased Services

Purchased Services

From service agreement to validated invoice.

Purchased services is the largest supply chain category most health systems do not actively manage: from environmental services and security to food, maintenance, and software.

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Invoice

INV-20931

Northline Facility Services · Net 30

MSA-0412 · Exhibit B

4 exceptions

Amendment 2 applied

Service	Qty	Rate	Amount	Contract
Painting labor, journeyman	32 hr	$85.00	$2,720.00	+$15.00/hr over the contracted $70.00/hr
Supervisor labor	8 hr	$95.00	$760.00	+$13.00/hr over the contracted $82.00/hr
Mileage	124 mi	$1.05	$130.20	+$0.40/mi over the contracted $0.65/mi
Trip charge	3 trips	$95.00	$285.00	+$30.00/trip over the contracted $65.00/trip
Paint & materials	1 lot	$637.20	$637.20	At cost
Lift rental	1 wk	$380.00	$380.00	$1,200.00 cap
Disposal fee	1 ea	$120.00	$120.00	No term

THE PROBLEM

Your suppliers bill every month. No one checks the rate.

Service terms, rate cards, and performance obligations sit outside the item master, so there is nothing to match an invoice against. Charges recur monthly at whatever was billed, and variance surfaces only when somebody finds time to go looking for it.

What goes unchecked today · Painting labor, journeyman

The contract changed in March. The invoice didn’t.

Resolvd checks every invoice against the contract, so this is caught on the first one.

HOW THE WORK HAPPENS TODAY

Nobody is checking the invoice against the agreement.

Purchased services invoices are approved on trust. The terms that should govern them live in PDFs, amendments, and one person’s memory.

Today without Resolvd

Invoice arrives
INV-20931Northline Facility Services$5,032.40
Approved on trust
- Matches the PO
- Looks like last month
- Contract rate never checked
Paid
Paid in full $5,032.40
Includes $723.60 over contract, unnoticed

01
Service agreements live in shared drives and inboxes, not in any system AP matches against.
02
Rate cards change by amendment; invoices keep billing the old rate.
03
Recurring invoices get approved because last month’s did.
04
Labor hours, trip charges, and mileage are billed without anyone checking the agreed rate.
05
When someone does find a variance, the follow-up lives in one inbox and stalls.
06
Agreed credits are rarely verified against the next invoice.

With Resolvd the worker owns the loop

Invoice arrives
INV-20931Northline Facility Services$5,032.40
Checked against MSA-0412
- 7 lines checked against MSA-0412
- 4 exceptions, each traced to its clause
- +$15.00/hr+$13.00/hr+$0.40/mi+$30.00/trip
Split
Okay to pay → ERP
$4,308.80
Disputed → Northline
$723.60

✓
Agreements, exhibits, and amendments are read and turned into checkable terms: rates, caps, locations, obligations.
✓
Every invoice line is checked against the term in force.
✓
Variance is flagged with the clause that sets the number.
✓
Your reviewer decides what to dispute; Resolvd drafts the correction and sends it.
✓
Clean lines go to the ERP as okay-to-pay; disputed lines are held.
✓
Follow-up continues until the supplier corrects and the next invoice confirms it.

HOW RESOLVD WORKS THIS WORKFLOW

Every charge, traced to the clause that sets it.

01
Contract understanding
Connect service terms, rate cards, locations, and performance obligations to transaction activity.
Master agreements, exhibits, and amendments become terms Resolvd can check against.
MSA-0412 · Exhibit B
§4.2 Painter, journeyman: $70.00 per hour.
§4.4 Mileage reimbursed at $0.65 per mile.
§6.1 Lift rental not to exceed $1,200.00 per engagement.
Checkable terms
Painter, journeyman$70.00/hr§4.2
Mileage$0.65/mi§4.4
Lift rental$1,200.00 cap§6.1
02
Invoice validation
Check recurring charges and changing service conditions before value is lost.
Each line is compared with the contracted rate. Anything that departs is flagged with its clause.
INV-20931 → MSA-0412 · Exhibit B
Painting labor, journeyman
$85.00/hr billed · $70.00/hr contract §4.2
32 hr × $15.00 over = $480.00
+$15.00/hr
Supervisor labor
$95.00/hr billed · $82.00/hr contract §4.2
8 hr × $13.00 over = $104.00
+$13.00/hr
Mileage
$1.05/mi billed · $0.65/mi contract §4.4
124 mi × $0.40 over = $49.60
+$0.40/mi
Trip charge
$95.00/trip billed · $65.00/trip contract §4.5
3 trips × $30.00 over = $90.00
+$30.00/trip
Over contract · 4 of 4
$723.60
03
Corrective follow-through
Coordinate vendors and internal owners until the issue reaches a verified outcome.
Resolvd drafts the correction, sends clean lines to your ERP, and follows up on the rest.
INV-20931 · follow-through
Day 0
4 exceptions flagged
INV-20931 · $723.60 over contract
Day 1
Correction sent to Northline
okay_to_pay_0925.csv → ERP · $4,308.80 okay to pay
Day 4
Supplier confirms Amendment 2 rates
Reply logged against MSA-0412
Day 12
Credit memo received
CM-4471 · $723.60
Next invoice
Billed at contract, verified
INV-21187 · $70.00/hr

YOU STAY IN CONTROL

Your team decides. Resolvd does the rest.

Every exception arrives with the working and the clause behind it. Accept it or dispute it; disputed amounts go back to the supplier with the evidence attached.

Human checkpoints: Approve disputes, credits, and adjustments where you need to.
Full visibility: Every action, message, and system update is on the record.
Guardrails: Workers operate only within defined workflows and access.

Try it: dispute a charge.

Review exceptions

INV-20931

Painting labor, journeyman
32 hr × $15.00 over
$480.00
Supervisor labor
8 hr × $13.00 over
$104.00
Mileage
124 mi × $0.40 over
$49.60
Trip charge
3 trips × $30.00 over
$90.00

WHERE IT APPLIES

Built for the spend nobody has time to audit.

Environmental services: Hourly labor, headcount, supplies billed at costExampleHourly labor: 412 hr billed · 396 hr agreed+16 hr
Security: Post hours, overtime and holiday ratesExamplePost hours: 172 hr billed · 168 hr agreed+4 hr
Food & nutrition: Per-meal pricing, volume minimumsExamplePer-meal price: $9.40/meal billed · $8.75/meal contract+$0.65/meal
Facilities & maintenance: Labor rates, trip charges, mileage, materials markupExampleTrip charge: $95.00/trip billed · $65.00/trip contract+$30.00/trip
Software & subscriptions: Seat counts, annual escalators, renewal termsExampleSeats: 240 seats billed · 200 seats agreed+40 seats

WORKS ACROSS YOUR SYSTEMS

Work doesn't happen in one system.

Neither does Resolvd. Digital workers move across the applications, documents, inboxes, vendors, and people required to finish the job, alongside the systems your team already runs, rather than replacing them.

See how Resolvd works →

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MEASURE COMPLETED WORK

Outcomes your team can see.

Invoices checked against contractVariance identifiedCredits recoveredTime to resolutionAgreements under managementSuppliers corrected

Managing more than $50M in purchased services spend?

Show us one service agreement and the invoices billed against it. We’ll show you what Resolvd catches.

Talk to Resolvd →